"Our first child"
About: St Peter's Hospital (Chertsey) St Peter's Hospital (Chertsey) Chertsey KT16 0PZ
My wife delivered our 1st child a few weeks back at SPH and she has been in the care of ashford and SPH team since pregnant this year. Experience with the Ashford Topaz team: Overall the service provided by midwife team at Ashford hospital was adequate but could be improved. My wife was seen by no less than 6 midwife's during her pregnancy checkups and our experience every time has been different due to the care and concerns each of them showed to us. Inevitably we started feeling this as a luck of draw based on who saw her on the appointment. One important information we were not provided with was vaccination on whopping cough by the MW team, we only cam to know about this from the practice nurse at the GP when my wife had to take her flu jab. We were left confused as to why we were never offered this during the regular checkups. 4D scan at SPH: Our 1st private scan was unsuccessful as the machine broke and did not provide with the actual pictures to take away, we were told that we will be offered another session which we went for in a few weeks time. The sonographer struggled with the machine again and we had to spend almost 45 minutes for it to start working. We felt that the service could be improved and that the equipment needs to be in better condition for the money charged for a private scan. Labour Ward, John Booker Ward: My wife was induced at 40 + 4 days and she had a particularly difficult labour and delivery. I want to first recognize the good bits and individuals who made a great impression on us for the support and service. Midwives - both ladies, looked after my wife from start to finish of her labour, they were caring, attentive and we always felt comfortable in the way they progressed with my wife's labour. The nursery nurse in labour ward (gave my wife the confidence to be able to breastfeed) Not so great experiences: My wife was operated for a 3rd degree tearage post delivery. The operation took almost 2 hours and at one point my wife heard the doctors debating over how the procedure should be carried out between a consultant and the doctor! at the table to the point that my wife got scared and asked for me to be present by her side during the procedure. In the post natal ward/John Booker Ward my wife was kept for an additional day. Since she was mix feeding our LO she requested for a midwife to help her with the bottle feed preparation in the middle of the night to which she was simply asked to getup from the bed and shown direction to the breast feeding area where she had to make the feed. We felt let down that she was not given assistance and care when she was in severe pain with her stitches and recent difficult birthing experience. Overall, I would recommend SPH as I feel in general the hospital staff strives to give good care to its patients. I regret to say that the experience can be mixed on patient care and service as it depends on the MW, Doctor looking after you.