"Using the 'ParkingEye' company was a big mistake."
About: North Tyneside General Hospital North Tyneside General Hospital North Shields NE29 8NH
Posted by Holly Scott
I recently need to take my daughter to A&E and was their for longer than anticipated so didn't have enough cash on me to pay for parking. I tried to use the on-site cash machine but it was out of order. I then sought the help from the receptionist who assured me I didn't need to worry as I could pay for parking online. I followed the steps she gave me and successfully set up an account with ParkingEye but the system was faulty and did not allow me to pay the outstanding balance for use of the car park. I telephone ParkingEye to explain the situation and to pay the outstanding balance but they still charged me a £70 parking fine!! I wrote an appeal letter to ParkingEye but it was rejected. I am outraged that I had to pay a fine when I made every effort to pay for my parking and it was the fault of the ParkingEye online system that meant I couldn't pay for parking. I don't understand why the hospital had to change from the old parking system which was much more simple and straight forward than the ParkingEye system. My experience at the hospital was fine, however. It's the parking system that failed me.