"My son has so far been admitted ..."

About: East Surrey Hospital

(as a relative),

What I liked

My son has so far been admitted approximately 6 times via A&E for shortness of breath. I can't thank the staff in the childrens A&E enough, I think they all know us by now. They are so caring and look after all of us and supply us plenty of bubbles and a new teddy each time.

The same goes for the staff in Outwood Ward and the childrens pedreactric dept where he is admitted to after each attack.

My only complaint would be one of the staff in X-Ray one time was the worst member of staff I have met there. Don't really think it's acceptable to scream at a 3yr old to stand still when he is unwell and exhausted on his worst attack so far. I was tempted to refuse the X-Ray on his behalf.

What could be improved

If all staff could be as nice as the ones in the Childrens A&E and Outwood Ward, it would be top marks all round.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from East Surrey Hospital

Thank you very much for your appreciation of the care you received at East Surrey Hospital and we will ensure that those concerned receive a copy of your comments.

We are very sorry to hear of the ldifficulties experienced in the x-ray department and would be very keen to hear directly from this contributor so that we may investigate the specific issues raised through our formal complaints process. Contact details: The Chief Executive, East Surrey Hospital, Canada Avenue, Redhill, Surrey, RH1 5RH.

  • {{helpful}} of {{total()}} people think this response is helpful