About: Salisbury District Hospital

(as a relative),

What I liked


What could be improved

A great deal. A major failing is a disregard of the whole patient and restricted focus on the immediate cause of admission. The Trust finds it difficult to deliver effective healthcare where there are several disparate medical issues - especially where patient-centred care demands input from more than one speciality. This suggests patients are categorised by their principle illness rather than by their whole need. The focus seems to be on discharge and referral elsewhere rather than on the delivery of holistic, patient-centred care. I have confidence in the hospital's ability to treat simple, single medical conditions. The organisational issue which does not appear to be effectively addressed is: "How does the patient get appropriate and coordinated healthcare from across organisational boundaries (e.g. PCT, Acute Trust, Mental Health Trust)". Unfortunately patients don't always fit conveniently into boxes labelled "lung infection", "broken leg" or "depression".

Story from NHS Choices

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Response from Salisbury District Hospital

Thank you for these comments. We are disappointed that you felt that we did not handle complex issues effectively when you came to Salisbury District Hospital. We would appreciate the opportunity to discuss your concerns with you as this may help us to improve. We would be grateful if you could speak to one of our PALS team on 0800 374208

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