"“Did you have a good time then?”"

About: John Radcliffe Hospital

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“What, in A&E!” was my startled response when the taxi driver taking me home in the early hours of the morning asked me if I had enjoyed my night out. I had arrived in an ambulance knowing there was always the possibility of it being a one-way trip, so it took me some time to realise the taxi driver thought A&E had been the last stop in a night on the town. Single and female I may be, but young and the worse for wear for alcohol I certainly was not. It was unsettling, being taken via a cashpoint to get the means to pay. (Why don’t taxis picking up a fare from a hospital accept cards? Not many people are going to ask an emergency ambulance to stop at a bank so that, if investigations and treatment turn out well, they can get back home.) That, however, was the only negative aspect of the experience - apart from the chest pain which had set off the whole chain of events in the first place. Everyone in A&E was brilliant: staff so professional, quietly getting on with their jobs, whatever the pressure, and respectful of everyone around; likewise the patients and accompanying families. If I may single out any of the staff for especial praise, it would be the ambulance crew and the military nurse on duty. I felt in very safe hands. The only improvement I would suggest: at the exit, install a phone line to a taxi firm which will take prepayment on a fixed-rate tariff before a cab arrives.

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Response from John Radcliffe Hospital

Thank you for your positive comments regarding your recent visit to the A&E Department at the John Radcliffe Hospital. Your positive comments will be passed on to the relevant staff. I was sorry to hear that you had difficulty with the taxi company and your suggestion regarding providing a telephone line to a taxi firm which will take a pre-paid fixed rate tariff will be passed to our patient experience team for consideration. Should you wish to contact the Trust directly in furture with any comments or concerns, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01865 221473 or at palsjr@ouh.nhs.uk.

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