"First class care in so many departments"

About: Ealing Hospital

Anything else?

I suspect my case is everyone's personal nightmare; walk into A&E with palpitations and walk out two weeks later with a cancer diagnosis. However, I experienced excellent professionalism, a caring attitude from all staff, and was fast-tracked from appointment to appointment across so many departments. It has all been very joined-up. I was seen very quickly in A&E when I first walked in, and it was only because of the thoroughness of the emergency doctor in requesting X-rays that a medical condition was picked up that I was completely unaware of. From A&E to CDU to AMU to respiratory medicine to haematology, with many sessions in CT, ultrasounds, I could not be more delighted with the care I've received and continue to receive as an outpatient. The treatment I'm receiving now started as soon as it possibly could - there has not been a delay anywhere in accessing the right medical expertise, lab tests, scans or other procedures. With respect to A&E, I had to visit on a second occasion (late night) following my initial discharge, and it is fair to say this department was clearly under huge pressure. My condition required an urgent intervention within an hour, which I received from a nurse, and I was never in any doubt from the moment I walked into A&E reception, that I'd receive it in time (which was hugely reassuring). With the pressure off, it was a couple of hours before I was then fully assessed by an emergency doctor. I feel that was OK given the initial intervention. If I had complaint, I experienced two wards (HDU and Ward 6S) where toilets/shower facilities were out of service for some considerable time; leaving only one shower/toilet for the male residents of an entire ward. This cannot be acceptable. Otherwise ward cleanliness looked to be OK. When it really counted (for me personally), the NHS and Ealing Hospital delivered all I could hope for.

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Responses

Response from Ealing Hospital

Thank you for taking the time to write with your feedback. We are pleased to learn that you had such a positive experience when you attended the hospital in October 2013. Your kind comments will be conveyed to the senior manager of the service.

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