"Not a well managed hospital"

About: The James Cook University Hospital

Anything else?

In my experience the operational services of both the James Cook University Hospital in particular and the Friarage left much to be desired. For example on walking to the mortuary there was a large amount of what I assume to be clinical waste, boxes of wastes possibly from the kitchen. On top of this goods coming into the hospital on what was like a wagon train. They all seemed to have been there an age and were blocking egress and ingress. That is just one example of the poor operational services I saw at this hospital. I did speak with some staff saying something needed to be done by one I was told to call was a specific person, however nothing came of that. So I left it and then a friend said did I know about this website I put I don't know which department I visited as Mortuary wasn't there on that list you give. The person I spoke to in Mortuary was not helpful either. I should also mention the parking charges. How can it be legal to make money like that out of sick people and their families. My friend got a fine which was way above any comparable fine he would get if he was on a public road. One member of staff told me that the management at this hospital live in an ivory tower called the Murray Building and that they rarely are seen in the hospital let alone work in the hospital. Further that when they do come round it is very hard to get them to scrub their hands. The operational management is not connected at this hospital. One gets a strong feeling of them and us at this hospital. The canteen was nice though

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The James Cook University Hospital

Thank you for your feedback regarding the operational servives within The James Cook University Hospital and the Friarage Hospital Northallerton. I have shared your observations and comments with the relevant departments, who have provided the following feedback. Waste from the hospital is segregated and disposed of in accordance with Trust policy to meet strict environmental requirements. Clinical, domestic and food waste should not be mixed and your observations regarding waste outside of the mortuary will be raised with our waste management contractor to ensure that waste management guidance is followed at all times. The Trust introduced car parking charges which pay for the operation of the car parks and security measures in direct response to car crime at the hospital sites. Since this was introduced car crime has been reduced to zero. The current system of issuing charge notices (tickets) to visitors and staff was introduced because of safety issues caused by inconsiderate and unsafe parking – ie blocking entrances, able bodied using disabled spaces etc, and in particular because the ambulance service was concerned about being able to gain access to the hospital entrances. Charge notices are not something with which the Trust is entirely comfortable but we do have a dilemma in that there is a need to reinforce the message that poor and inconsiderate parking is unacceptable, whilst being mindful that many people visiting the site are coping with stressful and difficult circumstances. To ensure the system is fair and equitable there is an appeal process which penalty ticket recipients can use. Fines are reduced to £25 if paid within 14 days which is in line with charges levied by local authorities The importance of hand hygiene is paramount. Staff are encouraged to challenge any colleague who does not comply with expected practice. I have forwarded your comments regarding the Mortuary and canteen to the relevant staff for their attention. Thank you for taking the time to share your thoughts. Patient Relations

Updates, changes and questions related to this story