"I felt like I had been treated like a human being, rather than a number"

About: The Princess Royal Hospital / Gynaecology

(as the patient),

I saw Dr Oates. She was very professional and friendly. She explained the procedure, which while uncomfortable, was made more bearable by her reassuring manner.

I felt like I had been treated like a human being, rather than a number. Doctors like the one I saw today give me confidence in the NHS.

I waited about 45 minutes over my appointment time to be seen, but as there was a noticeboard showing the expected waiting time, I was pre-informed so it wasn't a big deal.

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Response from The Princess Royal Hospital

Dear Fast898 Thank you for sharing your feedback about your gynaecology appointment. We are really pleased to hear that the doctor was professional and friendly and that her reassuring manner made the procedure more bearable. Thanks also for letting us know that whilst your appointment was delayed, the noticeboard did explain and show the expected waiting time. Thanks so much for taking the time and trouble to let us know. We will make sure your feedback is shared with your doctor.

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