"I do appreciate that I could get transport"

About: West Midlands Ambulance Service NHS Foundation Trust

(as a service user),

I do appreciate that I could get transport. The gentleman who picked me up was very kind, and the staff were very helpful and very pleasant. Being very nervous and on your own, it was nice to know that people care.

My tests were done very efficiently, and this helps you relax. The gentleman was waiting to bring me home and I do thank everyone for this pleasantness.

Many thanks.

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Responses

Response from Regional Head of Patient Experience, West Midlands Ambulance Service

Dear Keep962

Thank you for your comment and I am pleased you have recieved a service to your satisfaction. The Trust would be happy to share your experience with the staff member concerned. In order to do this, I would be grateful if you would consider contacting me on telephone number 01384 246366 or emailing pals@wmas.nhs.uk

kind regards Marie

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