"The doctor herself was pleasant ..."
About: The Whittington Hospital The Whittington Hospital London N19 5NF
Posted by mb (as ),
What I liked
The doctor herself was pleasant and competant.
What could be improved
Waiting time was astonishingly long. For about a half hour's treatment, we waited 4 hours.
In this time, no updates were provided. We learned from the doctor that the triage nurse had (a) applied the initial bandage too tight and (b) not scheduled the x-ray she said she would.
The delay added to the pain and distress of the doctor's treatment as, for example, the bandage had become more stuck to the wound than it would otherwise. The delay also left my wife more tired and distressed than necessary, having had no food and having lost lots of blood.
The doctor's "stitchng room" shockingly had no stiches, bandages, swabs, or anything. From the waiting room, I witnessed the doctor three times coming out to search other rooms for necessary items. Various nurses sat around chatting.
The father of another patient made similar comments (his young son had a large gash in the arm that also took hours to treat). He reported that A&E in his home country (Algeria) is superior!
We will now be using the NHS website to identify other nearby A&E's in case of future need, as we would only return to Whittington if we did not have the 10 extra minutes it would take to reach the next nearest.