"EAU ward"

About: Torbay Hospital

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I would like to say how impressed I was with the EAU ward when there for a few hours on Saturday. I am amazed at the improvements made since I last had experience with that ward when my husband was there some years ago. I had been referred from the out of hours. As an ex nurse myself I do rather scrutinise care ! I must say the care was excellent from all the staff on Saturday and the little additions in the ward eg. the trolley with snacks and drinks and the provision of a very nice meal at lunchtime, a great improvement on the limited choice of sandwiches they used to give out! I did note from a comment of the patient opposite me that the problem of the nurses talking all night so that patients can't sleep still doesn't seem to have been overcome. Thank you again I am proud of our hospital.

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Response from Torbay Hospital

Thank you for taking the time to provide your feedback; we try to ensure we share examples of good practice and also that we learn from any negative experiences. It is sometimes difficult to see the results of improvements when you are so closely involved with something; therefore to read your comments about the improvements you noted was really heartening. Your feedback, both positive and negative, will be shared with our staff. Best wishes South Devon Healthcare NHS Foundation Trust

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