"Hospital feedback"

About: St James's University Hospital

Anything else?

Limited knowledge a a variety / ranges if treatment for cancer care Lack of continuity if care , various consultants instead of same one for cancer patients , lack of confidence in staff as u are treated as a figure / target hit. Rather than a person with feelings , having cancer is unsupported psychological aspects from consultants , this is neglected , patient then loses confidence with the system . Having cancer is atraumatic & emotional time , whether it's terminal or not , lack of supportive staff is very worrying and bode ring on neglect . Staff should remember it's not an everyday occurrence for them receiving a diagnosis and it's a shock and a difficult time for everyone involved. ,it needs to be handled more supportively and sensitively . A professional should be paired up with a patient and this professional should see the pt at each appoint to develop confidence & trust , and then the conveyabelt system disappears . Cancer treatment should be tailored for each individual s needs if standards are to be raised in any way , what's on offer now is appalling and. Insufficient and could be actually leading to life loss .

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Response from Patient Experience Team, Leeds Teaching Hospitals NHS Trust

Dear Anonymour

Thank you for posting your comment. We are very sorry to hear about your experience. A member of the clinical team would welcome the opportunity to discuss this with you on an individual basis. If you would like to discuss this further please contact the Trust's Patient Advice and Liaison Service (PALS) on 0113 2067168 or email patient.relations@leedsth.nhs.uk.

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