"Children's expeience from front door to home"
About: Lister Hospital Lister Hospital Stevenage SG1 4AB
My two year old was a gp referral to the A&E department at the lister hospital last week. On arrival the place was heaving, and it took us 5 hours to eventually get to the ward. But despite the wait the staff in the department were fab...from the doctor who was dedicated enough to stay behind his shift (past 12 midnight) and explain the ins and outs of my daughters condition to me to the sister with a bottle of bubbles in her pocket which helped elevate the distress that all our family were experiencing while my daughter was being cannulated. Thankyou everyone in children's A&E as you have a tough time and see everyone and their personalities at their worst and most worried. Bluebell ward lovely welcome at 1.30am and a bed beside my daughter. There were a few things about the children's ward that surprised me. The lack of bed spaces, only 20 beds! No QE2 and Bedford children's wards open. The food.....well I have a sick two year old who is picky as she's is sick. The menu is appalling. No hot food other than jacket potato in the evening and sandwiches, if you have a two year old you would know they would not eat that, The day time menu is not child friendly at all. I ordered jelly and it came with a dessert spoon....for a two year old! Some small cutlery and coloured plastic plates would be fab... Wifi was a great extra for parents using tablets and smart phones to entertain kids, unfortunately the tv's in cubicles didn't work :-( Fabulous play room and nurse play specialists, wouldn't have got the cannula in without you! Good luck with achieving you goal in getting a new play room, but I think the hospital needs to invest in their future and knock the whole building down and start again, increase the amount if beds, all cubicles ( as it's very noisy at night with poorly babies and children) and praise your nurses for the wonderful job they do! Oh yes and the parents area is great, shower, room and kitchen. We then got discharged to ambulatory care which ment we could sleep, eat and drink in our own surroundings and just come in for medication....super! One other negative...why have a massive hospital which is expanding and no canteen/ restaurant facilities in the evening. This is very poor as everyone looses out, except sainsburys!