"Inadequte telephone service at Nottingham University Hospitals"

About: Nottingham University Hospitals NHS Trust

(as a service user),

and should be adequately manned for peak periods. I feel sorry for the telephonists who have to deal with frustrated callers.

To balance this out, I have a high regard for the medical service provided by this NHS Trust.

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Responses

Response from Andrew Steggles, Acting Patient Information Officer, Nottingham University Hospitals NHS Trust

Thanks for taking the time to get in touch and for sharing with us an example of where you feel we get things right, and also, describing an area where we can do better.

It would be helpful to find out a little more about which telephone service you have struggled to get through to so that we can raise with the department directly. You may of course be referring to our main switchboard number – however rather than making assumptions, we’d like to check this out with you. Please call us on 0115 9709975 if you would like to speak to me about the difficulty you have been having.

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