"Insensitive to my predicament "
About: Crawley Hospital / Breast surgery Crawley Hospital Breast surgery RH11 7DH
Posted by Very Upset Patient (as ),
I was diagnosed with breast cancer last year. This year I had my mammogram. I was recalled for a 2nd stage mammogram and given an appointment at Crawley Hospital for 12 pm - Ultrasound and 12.30 pm - Mammogram.
I arrived at the hospital at 11.50 am. At 12. 30, I was told that the Mammogram clinic was running a bit behind. I had a member of staff discuss exactly what procedures I would be having in front of everyone in the waiting room. The staff then proceeded to discuss the patient sitting next to me and also the lady who was currently being seen.
I finally had my mammogram at 1 pm followed by an ultrasound at 1.30 pm. By the time I had the ultrasound I was already upset and stressed. I was told that I would be called at 2 pm to have the biopsy. I was finally called at 2.30 pm only to be told that they would have to reschedule the biopsy for the following week. It was at this point that I walked out of the hospital in tears.
I have two children of school age. I did not think for one second that I might have to make alternative arrangements for their collection from school as I thought that a 12 pm appointment would have been fine. I should have had enough time to complete all tests and still collect my children.
I felt that the staff were very insensitive to my predicament and don't feel that they had taken my previous medical history into consideration.