"Organisation not good"

About: Nuffield Health, Leeds Hospital

Anything else?

I was referred by my dentist as an NHS patient at the end of last year for the removal of the roots of a wisdom tooth. I recieved an appointment very quickly and was seen by the consultant for a consultation which was fine. I had an x-ray taken, The x-ray was lost on the computer system but I know these things happen and another one was taken. A few weeks later I recieved an appointment to have the tooth removed.Unfortunately I had to cancel the appointment because of a trip I could not pull out of that was already booked. I was told I would go back on the waiting list. I rang up around April this year and was told I was still on the waiting list and to await another appointment. I rang up today to find out when I would be seen only to be told I was no longer on the waiting list because I had "declined treatment" at the end of last year and another referral would need to be done. I was upset because a year had passed in which I was under the impression I was still on this waiting list. I had never recieved any communication from the hospital that I had been removed from the waiting list because I had declined treatment. My dentist asked me a few weeks ago when I was going to be seen for the removal of this tooth and I said as far as I knew I was still on the waiting list. He had not been sent a letter discharging me from the hospital. As I explained to the person I spoke to on the phone I'm not psychic. She said things like "It is our word against yours" and "your dentist should know we have a twelve week waiting list". I have come across this problem of poor communication and one hand not knowing what the other is doing so many times with health care in this country.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Nuffield Health, Leeds Hospital

I am sorry to hear about your experience at Nuffield Health Leeds Hospital. I would welcome the opportunity to discuss this matter further, please give me a call on 0113 388 2000. Paul Cowling - Interim Hospital Director.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story