"Great care received from staff on ward 5a"

About: Crosshouse Hospital / Ear, Nose & Throat

(as the patient),

I was recently admitted after a severe nosebleed and spent a couple of days in Rm 504 ward 5a.

I just wanted to thank all the caring, hardworking staff on this ward who looked after me so well during my brief stay and the ENT doctor who sorted out my nose!

All of the staff that I encountered were doing their very best to make everyone's stay there as comfortable as possible. Their kindness and high level of care was much appreciated.

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Response from Kate MacDonald, Business Coordinator & Office Manager (interim), Nurse Directorate, NHS Ayrshire and Arran, NHS Ayrshire and Arran

picture of Kate MacDonald

Dear Mrs Nosebleed

Please accept my apologies for not responding more speedily to your lovely posting on Patient Opinion.

It was heartwarming to hear of your high quality experience of care and kindness in Ward 5A at University Hospital Crosshouse. Please be assured I will be passing on your posting to our great staff team in the Ward, they will really appreciate it and be greatly encouraged.

I hope you have made a full recovery and may I wish you a Merry Christmas.

Kind regards


Kate Macdonald

Nurse Directorate

NHS Ayrshire and Arran

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