"Wonderful staff on ward 5"

About: Royal Alexandra Hospital / General Medicine

(as a relative),

My godmother was recently a patient on ward 5 for ten days and sadly died there.

I can only say the staff were attentive and patient and flexible to my visiting during teatime as I had to travel some distance. I was even provided with a snack and drink.

The night my aunt died the nurse on duty - Pauline I think - was so sensitive to my aunt's needs, as well as mine when she told me about her last few hours. This has really helped to reassure me that my aunt was in good hands and didn't die alone.

When we collected my aunt's belongings staff all came up to express their condolences and we were treated in a caring and sensitive way. Dr Zaidi spent time to tell us what had happened and this was also so helpful to us.

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Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Dear Quebb

Thank you for taking the time and trouble to provide your very kind feedback. I will ensure that this is passed on to those involved and I am sure that they will be very pleased to read your comments.

Once again thank you for using the Patient Opinion feedback system, it is greatly appreciated.



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