"Incompitent staff"

About: Rotherham Hospital

Anything else?

Phlebotomy staff who cannot label a sample correctly, Quality Control Manager who hasn't got a clue what is going on and when faced with an unhappy patient who is being given run-around by labs turns up mob handed to try and intimidate patient.

Story from NHS Choices

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Responses

Response from Kerry Hollingworth, Corporate Affairs Officer, The Rotherham NHS Foundation Trust

Dear Anonymous, thank you for your post on NHS Choices. We are sorry to hear how you are feeling about your recent visit to the Phlebotomy department and we would be grateful for the opportunity to discuss your concerns in more detail. If you would be happy to do so, please contact our Patient Services team on telephone 01709 424461 or at complaints@rothgen.nhs.uk, who will be pleased to assist you and investigate your experience further,

With best wishes,

Kerry

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Response from Rotherham Hospital

Dear Anonymous, thank you for your post on NHS Choices. We are sorry to hear how you felt about your visit to the Phlebotomy Department and we would be grateful for the opportunity to discuss your concerns in more detail. If you would be happy to do so, please contact our Patient Services team on telephone 01709 424461 or at complaints@rothgen.nhs.uk, who will be pleased to assist you. With best wishes, Kerry Please accept our sincere apologies for the significant delay in your receipt of our response. This response to your comment was published via the Patient Opinion website (www.patientopinion.org.uk) on 29/11/13. However, certain factors within the responses process have recently become known to us and subsequently highlighted that our response has not been received by you. Please be assured that the appropriate actions have been taken to ensure this does not happen again in future.

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