"Cleaning and nurses"

About: The Great Western Hospital / Respiratory medicine

(as other),

My husband was in hospital for a week and his area was only cleaned once the dust was coated all over and under the bed was filthy I even cleaned it when I came up to visit as my husband has asthma and it would make him worse. He is back in hospital 3 months later and I rang to see if he if he is ok and I've cant speak to him only for the nurse to give me a ear full and saying she a a nurse and she knows what she is on about I only ask what the doctor has said. I can't ring him as he has no signal there and I've got to juggle work and being a mum so I just needed to know what was happening and they never ring you to let you know what's happening

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Response from Head of Customer Service, PALS, Great Western Hospitals NHS Foundation Trust

Thank you for your post. I'm sorry that your experience of the Great Western Hospital wasn't as positive as it could have been.

We are working on improving both cleanliness and customer service, and would like to be able to look into the issues you've raised in more detail. Unfortunately we don't have the ward details and the approximate dates of your husband’s stay.

If you're able to provide some further details, please either repost from my comment, or contact our Customer Service Team on 01793 604031, or pals.team@gwh.nhs.uk.

Many thanks.

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