"Awful."

About: Chase Farm Hospital

Anything else?

I first went to the A&E department in barnet with kidney stones. The same evening they transferred me to Chase Farm hospital as they said I would need surgery. I arrived at the A&E in Chase Farm and gave the receptionist my notes from barnet hospital. I then waited for about 7 hours for a bed. I was screaming in pain and asking nurses for pain killers as they passed, there answer was simply 'I'm busy it's not my job' . After being seen by a doctor I was told there was a shortage of beds and they would see what they could do. After another 2 hours no one had been to see me so I had to go to the receptionist myself and ask what I should do as I was in so much pain and could barley move. She then told me to go through to where the nurses are and ask. After 3 times of asking and crying in pain I was finally given pain killers and a bed. The service was awful. I was on my own and in so much pain but was ignored constantly by rude staff. I stayed in the hospital for 7 days and it got worse. I waited for surgery with no food and drink to then be told I was no longer having surgery on that day. The first surgery was unsuccessful so I then had to go through the procedure again in the next few days. I am a young girl studying as a student in London so it was difficult for my family to see me, and with some of the staff being so rude I felt very alone and unsure what was going on. I ended up having to have another scan as the procedure was performed incorrectly. The whole hospital seemed very unorganised and I was always uncertain of what was going to happen next. Once in the ward an old woman opposite was ringing her bell for the nurse, nobody came so I got up myself to find one and they were all just having a chat by the reception, it is just unacceptable. However there were a few staff who were very friendly and I would like to thank these people who made my stay slightly bareable, I would not recommend this hospital to anybody.

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Responses

Response from Chase Farm Hospital

I have read your feedback today and would like to apologise on behalf of the Trust for the poor experience that you had when using our emergency services. As an organisation we are currently re aligning services but you would have been transferred from Barnet Hospital to Chase Farm for specialist urology input which is still consolidated to the Chase Farm site. I will pass your feedback onto our A&E and urology Business Managers for their awareness of your experiences. For you to receive a detailed response I would need your personal details as all feedback we receive is annonymous. Please contact the Trust on bcfpals@nhs.net if you wish to provide your details and get a more detailed response from the manager or telephone 020 8216 4924 to speak with someone. As an organisation we are committed from learning from specific issues and from any mistakes we may have made. Hearing about where we can do better helps us to pinpoint where exactly to make improvements to the service we provide. I do hope that you make contact and many thanks for leaving this feedback

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