"A&E Department"

About: Horton General Hospital

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I took my 19 yr old daughter into A&E as a last resort as she had been suffering from severe abdominal pains for many months and GP kept prescribing medication for stomach ulcer. After a long wait, while she endured excrutiating pain, she was finally seen by a Triage nurse who told us to go to a walk in centre and if they felt it was serious they would refer her back, when she would have less of a wait! I was horrified at the lack of empathy. Just for the record, we moved miles away to Birmingham shortly after and my daughter was swiftly diagnosed with Crohn's Disease and has been successfully and very kindly treated at the Queen Elizabeth Hospital in Edgbaston. What a contrast!

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Responses

Response from Horton General Hospital

Thank you for your comments regarding your visit to the A&E Department at the Horton General Hospital with your daughter. I am sorry that the service your daughter received was not what she could expect and we would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do thjis, please do not hesitate to contact Mrs Sue McNiven, Complaints Co-ordinator on 01295 224001 or at complaints@ouh.nhs.uk.

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