"cannot believe the disorganised way things are..."

About: Leicester General Hospital

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My father who is 85 years old was addmitted to the urology department due to ablocked uretha, caused by prostate cancer.He was cathetrised without any anesthetic, which was very painfull and distressing for him, this caused his blood pressure to soar.After sitting around for 5 hrs he was admitted to ward 29, he was kept in for 5 nights and was moved into 5 different beds on wards 28 and 29, he was so confused and disorientated at the end of his stay he is still traumatised by the experience.

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Response from Leicester General Hospital

Dear reviewer, We are incredibly sorry to read about your father's recent experience with us, this is truly disappointing to see. Your comments and feedback are invaluable to us, but in order to improve care and learn from this, we need to look your father's notes so kindly request that you contact Matron, Clair Riddell on 0116 258 8328 or email Clair.Riddell@uhl-tr.nhs.uk with his full name, patient/hospital number, address and DOB. Kind regards Joanna Fawcus General Manager Cancer, Haematology, Urology, Gastroenterology & Surgery Leicester's Hospitals

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