"RVI - Assessment Unit"
About: The Royal Victoria Infirmary The Royal Victoria Infirmary Newcastle Upon Tyne NE1 4LP
Although I am very grateful for the help my Father has recieved I find my self in the unusual position of writing these comments in the vain hope that someone listens. I understand health systems and the operational challenges faced by NHS staff, and for this I give NHS services a considerable amount of leeway in terms of any potential issues. However - This ward is busy, unbelievably busy. The staff are run off their feet and work extremely hard, of that there is no doubt. However there are not enough staff to maintain the basic levels of care that older more vulnerable people require, some times it is the subtle things that make the difference. For the 2.5 days my Father was in I had to ask what was happening and what the plans were for him. This is difficult for staff when at visiting time most families/carers want to ask the same question. The staff could not cope with all of these requests so frequently your query would go unanswered until you asked again which is an uncomfortable position to be in as no one wants to appear "pushy". This might be eased if the patient knew what was happening but often this was not the case or was inaccurate.It really just seemed like there was no co ordination of his care. I could moan about some other points such as meals being missed, blood splattered curtain, no prompting to get changed for bed therefore sleeping in his clothes but I understand that my father has some part to play in some of this so will not aportion blame to the ward. What is unforgivable is the lack of simple and forthcoming communication to patients and carers about what is happening. If you can address this i am sure alot of the anxieties and ad hoc requests will be reduced allowing staff to get on and do the basic caring. I have never been so pleased to get out of a ward, I was concerned that should my Father stay any longer he may come to further harm, I am sure this was not the intention but it was the feeling I was left with. Please help your staff do the job they want to do, give them the resources and time to spend with patients to deliver quality, not just quantity.