"Urology Nurse Specialists"

About: Stepping Hill Hospital

Anything else?

Just a suggestion - that where the nurse specialists are part-time, this could be noted on their contact cards given to relatives. The days the nurse works could be jotted upon it. Secondly, the voicemail message for the urology nurse specialists is too long and too negative in tone.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Cath Marsland, Head of Risk and Patient and Customer Services, Stockport NHS Foundation Trust

Thank you for this suggestion I have forward it to the relevant person

  • {{helpful}} of {{total()}} people think this response is helpful

Response from Stepping Hill Hospital

Thank you for your comments.

I sincerely apologise that these were not been responded to in a timely manner.

This was due to lack of administrative support at the time which has now been rectified.

I would like to reassure you however that your comments were forwarded to the appropriate teams for them to reflect and learn from your experience so that improvements could be made in the services we offer.

Kind regards

Patient and Customer Services Manager

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story