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phone contact

Story from nhs.uk

"phone contact"

About: William Harvey Hospital (Ashford)

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I thought everything was great apart from I can never get through on the phone I needed to make my so an appointment as he had I bit of his brase pokeing into his mouth and it was cutting him quite bad but I could not get through to get it sorted

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 23/11/2013 at 10:16
Published on Care Opinion at 10:43

Thank you for providing feedback, and I am sorry that you were not able to get through to our service for advice. Please do email me and I will ensure that you are able to speak direct to a member of the department who will be able to help.

My email address is Julie.pearce1@nhs.net.

I hope the brace is settling down.

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Response from William Harvey Hospital (Ashford) 10 years ago
William Harvey Hospital (Ashford)

Submitted on 27/11/2013 at 15:49
Published on nhs.uk on 28/11/2013 at 03:00

I am sorry to hear of your experience of not being able to get through to the department , your comments will be recorded onto our database for feedback to the division. We would also like to thank you for your kind comments which will also be passed on. If you would like to contact the Patient Experience team on 01227 783145 they will be able to help you to get an appointment.

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