"A and E"

About: New Cross Hospital

Anything else?

We took our 13 month old baby in to A and E with high temperature. We waited 3 hours before being seen and the department wasn't even busy. There were plenty staff walking around doing nothing. It was extremely warm in there thermometer on wall at 70 f. The assessment nurse was ignorant. The doctor didn't check my baby for rashes etc. Extremely disappointed.

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Responses

Response from Jamie Emery, Patient Experience Lead, The Royal Wolverhampton Hospitals NHS Trust

I was sorry to read your comments relating to your experience in our Emergency Department.

To enable me to look into your concerns further, could you please contact our Patient Advice and Liaison Service (PALS) on 01902 695362.

Kindest regards

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Response from New Cross Hospital

I was sorry to read your comments relating to your experience in our Emergency Department. To enable me to look into your concerns further, can you please contact our Patient Advice and Liaison Service (PALS) on 01902 695362. Kindest regards Jamie Emery Patient Experience Lead

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