About: Bodmin Community Hospital Bodmin Community Hospital PL31 2QT
Posted by Mandy
I was told to visit the Physio drop-in by my GP following an MRI on my spine as she suggested they may be able to help with pain management. I have suffered chronic lower back and sciatic pain for over 25 years after breaking my spine. I was given a heads-up to get there early (clinic opens at 8:00am) as it fills up quickly. I arrived at 7:45am (after driving 8 miles in severe pain, exhausted from lack of sleep due to the pain) to an already full waiting room. I was told by a very abrupt, irritated and impolite receptionist that they were short staffed and the clinic was full; they were only accepting 6 patients that day and was told to go home. No apology, no alternative suggestions and no consideration to try and accommodate me. I explained I was in severe pain and was told to go there by my GP. The receptionist told me to go see my GP because they can't help with pain and they don't give out TENS machines (which was one of the things my GP said they might be able to help with). This was my first experience of the drop-in clinic and after that experience it will be my last. Why patients aren't referred by a GP, why there is no triage system, why they can't get more staff in (if it is SO popular they are fully booked well before the clinic doors are even open) and why the receptionist can't learn a few manners and social skills is beyond understanding. I left, feeling upset and helpless with no inclination to go back another day when I might be treated the same way. Poor show Bodmin Physio, very badly managed.