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Maternity unit and special care unit

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"Maternity unit and special care unit"

About: Torbay Hospital

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I was fairly let down by the care when I was in hospital. My son was delievered by c-section and when I have been discarged from the maternity section and moved into the special care baby unit I thought my wound had become infected and asked a midwife to look for me. I was told that I would have to leave the hospital to see my gp if I was worried. The problem with this was that my son was really quite ill and I couldn't leave the hospital. I was very let down by this as surely it makes no sense to leave the hospital to go and see my gp to then return again. The other problem that I had is that when me and my son left scbu they said that they had contacted my midwife and health visitor and that they would ring me the next day. After four days I had heard nothing so left message with them and when they called me back they told me that hadn't been informed that we had left the hospital. I find this appalling as my son was 7 weeks early and could have been very ill. I don't like leaving bad reviews but I'm just being honest. Very let down.

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Responses

Response from Torbay Hospital 10 years ago
Torbay Hospital

Submitted on 05/12/2013 at 10:59
Published on nhs.uk on 06/12/2013 at 03:00

Dear Ms Snell We are so sorry to hear about your negative experience of our maternity services, and that you felt let down by the standard of care received. We would like the opportunity to discuss your experience with you and try our best to resolve it. If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail. A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service). We hope that you and your baby are now doing well, but we do look forward to hearing from you so that we can address the issues you have raised. South Devon Healthcare NHS Foundation Trust.

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