"getting an ultrsound appointment"
About: Tamar Referral & Appointments Centre Tamar Referral & Appointments Centre Exeter EX1 1PQ
Posted by Kippy (as ),
I am writing to you regarding my referral for an ultrasound sent by my doctor from Church view surgery Plymstock after I visited him in mid-October.
I received a phone call a week later asking me where I would like to go for my ultrasound.
I opted for Barton Surgery, Plymstock and was told they would contact me with an appointment. I waited several weeks and heard nothing so I rang Barton Surgery and was told they do not arrange the appointments.
I rang Derriford in early November to see if they could help but was told I was not on their list.
I waited until yesterday and contacted my surgery and they checked and said the referral had been sent to Tamar referral service so I contacted you and was given the appointments phone number which I rang.
I was told there was a problem with my referral from the surgery and I would be going to Derriford and he would ring them to make sure they had my referral and he would ring me back before 5 o'clock to confirm I was on their list.
I did not receive a phone call so I rang Derriford this morning and was told they had no referral for me.
Once again I rang the Newton Abbot number. I was told that he had contacted Derriford so I informed him I had rung them this morning and they knew nothing about my referral and I was definitely not on their list and he admitted it had been missed.
I have given this information to my surgery and hope they can do something about it.