"The experience was good, although having to pay £2.50 for parking is outrageous!"

About: The Princess Royal Hospital / Cardiology

(as the patient),

I had an appointment at the Cardiology Tests Clinic (not well signposted - a very kind porter showed me the way and he made a comment about the signage).

The receptionist at the clinic was efficient and welcoming. Only waited 5 minutes after my appointment time before being called for my scan.

Greeted very nicely by the person operating the scanner and introduced to other members of the team. She was very professional and personable, explaining the procedure throughout and answering questions where appropriate.

I felt comfortable throughout. The experience was good, although having to pay £2. 50 for parking is outrageous!

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Responses

Response from The Princess Royal Hospital

Dear Gene603 Thank you for taking the time to share your feedback about care and treatment at the Princess Royal Hospital. We're sorry to hear that you found the signage to be insufficient and we will look at ways of improving this. It is great to hear that the appointment was very prompt annd that that person operating the scanner was very professional and personable. Many people can reclaim the costs of travel for hospital appointments including parking - for example if they receive qualifying benefits or meet the criteria for the NHS Low Income Scheme. More information is available from our website at http://www.sath.nhs.uk/patients-and-visitors/Getting-to-us/Travelling_Expenses.aspx

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