"Paramedics delivering my son "

About: Scottish Ambulance Service Victoria Hospital (Kirkcaldy)

(as the patient),

I went into labour in late October 2012, went to hospital about 10 pm at night as pains were getting sore and it was my 5th child so I didn't want to leave it too late to go to hospital. I was examined and was only 2cm so we waited a bit in hospital. Then around 1 am I was told I'd be better off at home as wasn't much they could do for me as I wasn't dilated enough. So I went home in agony and tried to sleep. Next thing I know its 7 am on a Sunday I'll never forget.

Was still in agony, couldn't sleep for the pains, couldn't sit or stand. I really just wanted to die the pain was that bad but still I struggled on. Around 4. 30 pm, I asked my husband to phone the labour ward again to see if I could go up and was told just to take paracetamol again. I was very upset at this point like no one cared about me or my baby's welfare. I tried one last shower and as I was in toilet I heard a horrible cry. One of my kids had fallen and hurt themself. My son had split his head open and blood was everywhere. I screamed and I was in that much pain that I felt helpless. I couldn't help my poor wee man so my husband phoned an ambulance for my son straightaway. They went off leaving me and my 3 daughters in the house.

By this point I was in the toilet every 5 minutes peeing but nothing was happening. I knew it wasn't right so I had another shower to ease pains then the next thing I knew I had to push. I screamed for my oldest daughter who was 10 at the time for help. She was so composed and never showed an ounce of fear. I asked her to phone 999 and ask for help. The rest was a blur. I was pushing and screaming for help my and my poor daughter was on the phone to the ambulance service operator.

Next thing I know these two heroes in green just came in took over and made everything right again. I will forever be in debt to them both Andy and Ross from Cupar Ambulance Station, Fife. They are true heroes who deserve recognition for all the hard work they do.

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Responses

Response from Daniel Quee, Communications Assistant, Scottish Ambulance Service

picture of Daniel Quee

Dear Jenmummy5,

Thank you for your kind words of praise for Andy and Ross. I'm very glad to hear that they were able to come to the rescue. Although your daughter certainly sounds like she deserves a huge well done too! I hope everyone is doing well.

Although it was a while ago now, I'll be sure to pass this on to our General Manager in the East Central Division who I'm sure would be more than happy forward it to the team.

Kind Regards,

Daniel

Communications Assistant

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Response from Louise Ewing, Patient Relations Manager, NHS Fife

picture of Louise Ewing

Dear jenmummy5

Thank you for taking the time to post on Patient Opinion. I was delighted to hear that things all worked out in the end but what an experience for you all! I will make sure that I share your comments with the staff in the labour ward to enable them to consider the impact of their conversations with mothers at such a frightening time. Staff should always offer re assurance and an option for ongoing support in a situation like the one you describe and I am sorry you were left feeling helpless.

Thank you for taking the time to write as this gives us a real opportunity to share your experience with staff and to ask them to see things from a different perpesctive.

Regards

Louise Ewing

Patient Relations Manager

NSH Fife

01592 648153

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