" I found it very intimidating and a little unfriendly"

About: New Cross Hospital / Eye infirmary

(as the patient),

This was my first ever visit to New Cross Hospital. After my experiences with Telford and Shrewsbury, I found it very intimidating and a little unfriendly.

As for waiting times, my appointment was for 10: 30am, I finally saw the consultant at 11: 40am. Everything seemed to move in slow motion with no urgency at all.

I think I will stick with Telford Hospital next time.

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Response from Jamie Emery, Patient Experience Lead, The Royal Wolverhampton Hospitals NHS Trust

Dear Fellow 58,

Thank you for taking the time and trouble to post details of your experiences, we are so sorry to read about this.

I will pass your comments onto the area concerned. Meantime, if you woudl like to contact me directly please do not hesitate, my number is 01902 695363 or my email is jamieemery@nhs.net

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