"Eye Appointments System"

About: Essex County Hospital

Anything else?

Reception/Appointments staff are unhelpful and often quite dismissive. If you have a Field Test and a consultant appointment they are often over 4 hours apart. I do not live locally so when I queried it I was told if I wanted them closer together it could be May or even next Autumn before I could get an appointment. Basically I felt like I was being a nuisance for asking what I thought was a reasonable request. I was told to go shopping in town!

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Response from Essex County Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the manager of the service to contact you. Could you email me, using the reference “Ophthalmology at RDEEB-Essex County Hospital at 20/11/2013”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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