"very long wait"

About: Countess Of Chester Hospital

Anything else?

right iv been referred to the countess via my dentist In 2010 or 2011 not 100% sure I had been seriously ill previous I ended up having a bone marrow transplant so with all my circumstances I needed quite a bit of wok doing I did end up with an appointment after a year of living with a abscess and lots of pain but I got my appointment the day before by post so I rang and explained I cant get there the lady on the phone wanted me to leave the appointment even though I explained I cant make with only 24 hours notice iv been back to the dentist repeatedly and asked to be re referred again and again and the dentist wont do the work so iv been waiting almost 3 years for treatment its got that bad now I need all my front teeth out I have to live with superglue holding bits of teeth together I was taking so many painkillers it was making me really ill to sum up if you need something doing here you need to scream and shout to be seen if not they will forget about you and make things worse

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Response from Countess Of Chester Hospital

Dear Sir / Madam, We are sorry you feel you had a negative experience in the Trust. We take all patient feedback very seriously and therefore we will use your comments to see what we got wrong. Please feel free to contact the PALs Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally regarding any improvements we have been required to make as a result of your comments. Yours sincerely The Patient Experience Team

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