"Fabulous care to patients, not so much for..."

About: Brighton General Hospital

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I recently visited a relative's baby in the special care baby unit. They can only speak very highly of the care received, which is fantastic and certainly the most important thing. However, I would like to mention that it was a real disappointment to be barked at by a nurse for stroking the baby's head. I had asked the baby's mother if I could touch her and she had said it was fine. If the nurse had come over and spoken with me I would not have had an issue but to raise her voice at me was unprofessional, rude and inappropriate.

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Response from Royal Sussex County Hospital

Thank you for your comments.

Should you wish to discuss this matter further, please contact our PALS Team on 01273 664973 or by email at pals@bsuh.nhs.uk.

Kind regards

Patient Experience Team

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