"Day surgery experience"

About: Southmead Hospital

Anything else?

From my initial appointment until my discharge, I have nothing but praise for all the staff that were involved with my case. I had day surgery from Chew Ward. At my first appointment all the pros & cons of an Arithoscopy were explained and the examination was very thorough. I felt that I was given plenty of time to make all the points I needed to make. The staff at my per-op appointment were friendly and efficient. On surgery day I could not have been treated any better. The waiting time was acceptable and I was often asked if I was warm, comfortable and if there was anything I needed. A young nurse in charge of admissions that day ( just completing her training) was a credit to Southmead hospital and her training. She was professional and respectful when privacy was needed - but very friendly and caring. I met the team that would see me through the operation & recovery plus the physiotherapist. I was then amply looked after, after my operation, by the catering staff - with coffee and biscuits initially , a sandwich later and the offer of a hot meal nearer to lunchtime. All in all I cannot fault the experience and I am recovering well from my operation.

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Responses

Response from Southmead Hospital

Dear TB - thank you for taking the time and trouble to post your views of General Surgery at Southmead Hospital. I am very glad that you found the service to be so good and that you are recovering well from your surgery. I have shared your comments with the appropriate Management Team so the staff can be made aware of your appreciation. Kind regards – Steve Sykes Advice and Complaints Team

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