"The appointment"

About: Rochdale Infirmary / General medicine

(as the patient),

Well I went to the hospital and I got my details checked in at reception, the member of staff at reception then told me that you don't have an appointment, it is cancelled. Confused, I stood there saying I didn't cancel it. The member of staff at reception said well it is on the system that you did cancel it, I will sort it out, take a seat.

I sat down waiting, a member of staff then came up to me half an hour later saying that I will see if the doctor can fit you in. They came back to me an hour later and said 'the doctor can't fit you in today'. I Was shocked as I was waiting 2-3 months for this appointment!

So I spoke to another member of staff and they helped me out in getting this appointment. But then other member of staff kept coming up to me and saying just five minutes, I thought what a relief! But before I knew it I had been waiting 3 and a half hours, I was tired, hungry, upset and angry. They did apologise but they also said, "No one came and told me that you wanted to see me". I was annoyed but I thanked her and went to my car, where I found a £50 Ticket sitting on my windscreen. I was then angry. This Is no way to treat a patient. Please do something about this as it needs to stop.

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Response from Rochdale Infirmary

We are sorry to read your comment regarding your visit to Rochdale infirmary. If you wish to discuss your concerns, please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897. You did not leave the department name so, we are unable to forward your comment.

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