"Worst Hospital!"

About: Burnley General Hospital

Anything else?

Burnley General hospital has to be the worst hospital. There was no hygiene, coke cans wrappers tissues and dirt everywhere. Broken chairs, tables, walls peeling, chair foam sticking out and dirty uniforms is the least to say. Not to mention, the staff look unhappy to be working there, looks like a run down place. More hygiene please! Especially in the toilets which wouldn't flush & had no toilet paper as well as water everywhere. This has to be a joke, okay Cameron is cutting costs of everything but c'mon!! You cannot compromise with health measures!

Story from NHS Choices

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Response from Burnley General Hospital

Many thanks for your feedback on your experience of our XXXX service, and thank-you for taking the time to do so. I will make sure your concerns are passed onto the team. We are very sorry to hear that your recent experience with us wasn't what you expected as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this a poor visit for you we would really value this so that we can try to improve it for every patient throughout our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to discuss further any concerns you may have about our services please contact our Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

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