About: Royal Shrewsbury Hospital Royal Shrewsbury Hospital Shrewsbury SY3 8XQ
I had a referral to the ENT service 12 months ago. Waiting time was OK. The experience of going to the outpatients department thought has been very upsetting. I had to see the associate specialist on 2 out of 3 appointments (the other one I insisted on seeing the consultant as he was actually there so there was at least the option). The associate was rude, arrogant, not interested in what I had to say and insinuated it was psychosomatic. He told me I wasn't experiencing what I was describing and I felt very uncomfortable and unwelcome. I am a health professional and I found myself having to be very assertive to get his opinion and have my questions answered. I do not think they were really interested. I had to insist on further tests both of which showed up the issues I suspected were the issue - the waiting times for these were fine and the staff undertaking the tests and the respiratory consultant were all very nice - showing the marked difference to the ENT team. The overall team also does not appear to function well - the nurses and receptionists show no interest or welcome, the waiting area is depressing and cramped with no magazines to read. Another member of the family has to have a referral to ENT and whilst Shrewsbury is the most convenient location I am searching information to get a different consultant team as I don't want her to be fobbed off or experience a similar situation. Unfortunately the Hospital website can't find the ENT page today! Little things matter and overall I think there is little compassion, empathy or interest. Please - you are health professionals and it doesn't take much to show you care.....