"Medical staff excellent -- Hospital management..."
Posted by Aaron
I found medical staff associated with my cataract operation, and with my tests and fitting of hearing aids excellent. I feel the administrative/management staff are of inferior quality and care less about patients. E.g. I've complained in the past about the web site not being helpful enough for someone coming to the hospital for the first time and today I found the road signs confusing -- directions to all car parks (by letter) should be clearly indicated at every roundabout and road junction. The worst fault is that the hearing centre that used to be at Selly Oak hospital apparently moved to the new hospital about a year ago. There was no attempt to inform hearing patients of the change. When I needed to arrange an appointment recently I kept calling the old phone number and always it rang for a while then said 'No message can be left for hearing centre at this time please hang up'. It should have given me the new number. I wonder how many other people with hearing problems are still trying to arrange appointments. I eventually discovered move when I found that there was an Audiology department at the hospital, phoned to ask them how to contact my hearing centre and was then told my centre had moved and had a new name and number. Appalling lack of care by management is shown by this. NB the list of departments under 'Which department did you visit?' below does not include Audiology. So I had to choose "Don't know" because you did not include 'Other'.