"communication still poor!"

About: The Great Western Hospital

Anything else?

After three months of complaining have finally had a letter signed from the chief executive to say that 'my mothers journey was not to normal high standards' .........I thank you for the apology but that does not excuse the long road to recovery that she now has to endure. Your tick box has been ticked in that you have replied but unfortunately still leaves a lot of questions unanswered ........it still does not answer the fact that she was sent out with excruciating pain than when she went in and how unacceptable this was even in the event of family complaining of her being sent out - only to go back in via ambulance as emergency which she then received the 'correct diagnosis'....... I am very sorry to have to write this but the hospital has a lot to answer to.........you have turned my mothers life into a 'living nightmare'...... If anyone reads this then please please ensure if you are not happy you make enough noise to say so .........I hope this review and my complaint helps others to get a better service than we did.

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Responses

Response from The Great Western Hospital

I'm sorry that your mother had a poor experience at the Great Western Hospital. We encourage all patients and their families to tell us what was good about our service and what could have been better, to enable us to keep making improvements. Every patient should now be given a 'Friends and Family' questionnaire on discharge, where patients can let us know what they thought about our service. Alternatively, if anyone has a concern or question about their care, we would encourage them to talk to ward staff or the Customer Service team, who will be happy to help.

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