"Appointment letter from TRAQS stated the wrong hospital"
About: Northern General Hospital / General medicine Northern General Hospital General medicine S5 7AU Royal Hallamshire Hospital / General medicine Royal Hallamshire Hospital General medicine S10 2JF Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF
Posted by Eft130 (as ),
I received a letter from TRAQS telling me I had an appointment at the Royal Hallamshire Hospital.
Luckily, I called the hospital to confirm who I was going to see that day. The Hospital told me the appointment is not at RH, it's at the Northern General!
If I didn't call RH I would have gone to the wrong hospital and missed my appointment. I would have wasted time and money because I'd be traveling from Telford to Sheffield.
RH told me to tell TRAQS. Called TRAQS and the computers were down, so they couldn't do anything. It seemed to me they thought the RH was at fault.
I don't care whose to blame. Somebody needs to take responsibility and sort this out! Passing the buck doesn't help and I'm stuck in the middle!