"I was very surprised how quickly my doctor got me referred"

About: Telford referral and quality service (TRAQS)

(as a service user),

I was very surprised how quickly my doctor got me referred to see a specialist.

I had my appointment at the Fracture Clinic in November and I was surprised that I didn't have to wait long to be seen.

I was treated excellent, everything was thoroughly explained, and I am having my knee replacement done in early spring, which I again was surprised as I expected a lot longer wait.

I had to go down for another x-ray on my leg and a lovely nurse took me there.

Top marks for all the staff and the way I was treated at the Fracture Clinic. They were very busy, but you couldn't fault them.

PS: The lady on the phone who offered me the appointment was extremely helpful, kind and very pleasant.

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Responses

Response from Chloe Jones, TRAQS Patient Advisor, Telford and Wrekin CCG

Hello,

We are very pleased to hear that your referral went smoothly and that you were happy with the treatment that you received.

At TRAQS we pride ourselves on providing a professional and quality service. Your kind comments will be shared with the team.

Thank you for sharing your feedback.

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