"Very unhappy"

About: Royal Stoke University Hospital

Anything else?

really upset about my treatment at City General hospital today in the Fracture Clinic, I was patronised when checking, i did not need help and the guy just did it for me made an assumption about my gender and misgendered me, putting me as male without asking (i am female, i was dressed in baggy clothing as that's all i can wear due to my injury), my appointment was 40 minutes late, i was seen for all of 2 minutes, the doctor didn't introduce himself asked a maximum of 3 questions and completely disregarded anything I had to say. not happy at all, nothing has been done to help me.

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Response from Trust HQ

Dear 'Very unhappy' We are very sorry to hear of your experience at the Fracture Clinic and apologise for any upset or embarrassment this may have caused. We are unable to comment on your appointment without further information. If you would like us to investigate the matter further, please contact the PALS (Patient Advice and Liaison Service) department on 01782 676450 or 01782 676455, or email: patient.advice@uhns.nhs.uk and we will do our best to help. Sister Michelle Whittingham Fracture Clinic

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