"A & E Sunday 10 November"

About: York Hospital

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In the early hours of Sunday 10 November my elderly mother badly injured herself falling onto the gas fire, the ambulance arrived before we did and were already seeing to her horrific arm injury and reassuring her, they made her journey to hospital a calm relaxing and chatty experience which she still talks about so I would like to thank them for that, I arrived at the hospital shortly after and found they had taken my mum to a treatment room the staff were lovely and treated her with the utmost dignity and respect, the nurse who seemed to be in charge of us, he had a look at my mums injury and told us that unfortunately we wouldn't be seen for 6 hours, he wasn't happy about this but explained his hands were tied and there was a waiting room full of people (results of saturday night in York) They had put my mum in a room so she wasn't subjected to the waiting room, which when I looked in I was extremely grateful for, it was at this point about 5am, I joked with her that if she did this again make it a week night not a weekend, I asked where the nearest tea/coffee machine was and the nurse said how do you take it, I'll make you one, he then came back with a lovely drinkable cup of tea for both of us in proper cups with some biscuits and told us if we needed anything at all to let him know, he mentioned that he was going to see if there was any doctors on the wards who could stitch, as he had checked out that we were set up at home to handle my 83 year old mum, my dad was there - I didn't see the point in dragging him to a & e at his age and told him to go back to bed, they live in a bungalow so could normally cope ok, however, I am getting them a fireguard! he came back shortly with good news the maxillofacial doctor was just waiting for an admission but should be able to come and sort us out in about an hour, the doctor came assessed the injury and got to work, his manner was wonderful, about 20 stitches later, a change of staff and another nurse came in to bandage her up and help us to the car. The patience and understanding and lovely empathic nature of all the staff made what started off a frightening experience as good, calm and relaxed as it could be, this meant my mum was home by 8.30 in the morning tucked up in her own bed. I really feel the staff went above and beyond and are an absolute credit to our health service, you only ever hear about the bad things that happen in hospitals so I felt i needed to let people know that these doctors and nurses are amazing and dont get the credit they deserve, again, thank you so so much!

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Response from York Hospital

Thank you very much for your positive comments; these have been fed back to the staff. We are pleased that your mother’s visit to us was very positive; our aim is to provide a high standard of service which reflects the needs of patients.

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