"Visit to a and e Norwich"

About: Norfolk & Norwich University Hospital / Accident and emergency

(as the patient),

I live in South Norfolk. I was referred to the A and E dept by an out of hours doctor for acute shoulder pain.

ALL members of staff...receptionist, student Dr, Doctor and 2 nurses who dealt with me were attentive, kind and professional. Yes, I had to wait, but anyone going to A and E has to expect this.

The Doctor came into the waiting room to call me to discuss my x-rays and immediately two patients called him to ask why they were waiting for one thing or another.

He remained calm and professional even though he was clearly in demand.

I could not have asked for better care. Many thanks.

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

Thank you for letting us know how it went during your visit to A&E. We are pleased that you received good care and that the staff were attentive, kind and professional.

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