"Re-referral was done smoothly "

About: Telford referral and quality service (TRAQS)

(as a service user),

I had recently been discharged from Maddocks following knee pain. Over a week later, I jarred my knee and suffered knee pain. I rang Maddocks and spoke to Ben, my physio, who informed me I'd been discharged but to return to my GP asking for urgent re-referral.

Once they received this, they would contact me to arrange an appointment. This occurred smoothly and I saw the physio one week after my GP's appointment.

This gave me such a lot of relief as I was only just getting over the initial problem.

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Responses

Response from Chloe Jones, TRAQS Patient Advisor, Telford and Wrekin CCG

Hello,

We are very pleased to hear that TRAQS processed your referral and re-arranged it for you in a timely manner.

Thank you very much for sharing your positive comments.

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