"I appreciate the helpful information on looking after my own muscles and joints"

About: Community physiotherapy / Dereham physiotherapy clinic

(as the patient),

I was referred to Dereham Hospital for physiotherapy by my GP. I had trouble with my arms and I had trouble keeping grip of objects from time to time and at other times would get shooting pains down my arms. The left one being the worst.

I received a warm welcome at the physio department and got given a choice of options as to how I could go about receiving treatment. I got offered acupuncture which I turned down for a personal reason, but that was fine and alternative methods were applied.

I got given exercises which I could do at home and advised to apply ice pack to alienate pain.

I have finished my physio sessions now and still experience some pain from time to time, but do more than anything else appreciate the helpful information I received on looking after my own muscles and joints.

Thank you for all your help and support.

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Response from Alison Tankard, Team Lead MSK Physio, South, Dereham, Norfolk Community Health and Care NHS Trust

Thank you for taking the time to provide feedback on the service you received at Dereham.It's good to hear you gained so much from your sessions and have gained useful information to help you manage your pain.Please keep up the exercises.

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Response from Zita Hipperson, Patient Experience Project Support Officer, Norfolk Community Health and Care NHS Trust

Good Morning and may I also take this oppourtunity to thank you for your comments regarding your experience at Dereham Physio. I am part of the Patient Experience Team and we are looking to run a Out-Patient Physiotherapy and Ocupational Therapy Focus Group. The Focus Group will take place at Norfolk Community Hospital, Bowthorpe Road, Norwich, NR2 3TU in the Puffin Room on Thursday 5th February 2015 starting at 10.30am until 12.30. We will provide refreshments, car parking and reimburse your travel expenses.

As a recent patient of one of these services and someone who has taken the time to comment on these we greatly value your opinions and ideas, which can help to shape our service improvement.

If you would like to take part please could you respond to this message, if you are unable to attend but have any suggestions/comments regarding the service we would like to hear from you and would like to thank you for taking the time to read this.

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