"My overall experience from this was it is an excellent service"

About: Telford referral and quality service (TRAQS)

(as a service user),

From visiting the nurse at the Doctors to check my ears regarding wax build up, she recommended referral by the Doctor for a hospital hearing check.

I was very surprised to hear from TRAQS the following week with a number to ring, which was for Specsavers. The same day as my hearing examination I was fitted with two hearing AIDS.

My overall experience from this was it is an excellent service.

NB - I was not seen by the GP at any stage - no choice - Doctor had referred me to specialist.

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Response from Chloe Jones, TRAQS Patient Advisor, Telford and Wrekin CCG


We are extremely pleased to hear that our service met your expectations and that your referral went smoothly.

We note that you were referred via your GP after seeing a nurse. Your practice felt that it was not necessary for you to see your GP as the nurse was able to treat your condition.

Thank you for sharing your feedback with TRAQS.

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